Contact Us

Got a question about one of the sweepstakes casinos listed on exactmagic.com, spotted something that needs updating, or just want to share how a redemption went for you? Here's how to reach us.

How to reach our team

The best way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. When you write in, it helps to include the name of the operator you're asking about, roughly when you signed up or tried to redeem, and a short description of what happened — that lets us look into it properly rather than guessing.

What we can and can't help with

We're an independent comparison site, not one of the operators listed on this page. That means there are some things we're well placed to help with, and others that need to go straight to the casino itself.

• We can help with: corrections to our reviews, questions about how we rate and rank sites, feedback on your experience with a listed operator, and general queries about how sweepstakes casinos work.
• We can't help with: your individual account, verification status, redemption processing or payment issues. Those sit entirely with the operator you signed up with, since each brand handles its own accounts, identity checks and payouts.

If your query is about a stuck redemption, a rejected verification document, or a delayed payment, contact the support team of that specific casino directly — they're the only ones with access to your account and able to act on it.

Reporting an issue with redemption times

Because this page focuses on how quickly sweepstakes casinos process Sweepstakes Coin redemptions, we particularly welcome reports from readers about their real-world experience — how long a redemption actually took, what verification was requested, and whether it matched what the operator advertised. This kind of feedback helps us keep our comparisons grounded in what actually happens, rather than what's promised. We don't treat any single report as proof of a pattern, but recurring feedback does inform how we describe an operator going forward.

A quick reminder while we're on the subject: redemption speed can vary by operator, by the amount requested, by verification status and by state, and no platform can guarantee a specific payout time for every user. If an operator you're considering isn't listed here, or you want background on how the sweepstakes model works before reaching out to one directly, our About Us page explains our approach in more detail.

Before you write in about eligibility or legality

We get a fair number of messages asking whether a particular sweepstakes casino is "legal" in a specific state. We're not able to give legal advice, and availability changes as laws and operator policies shift, so we always point readers back to the operator's own terms and their state's current rules rather than offering a definitive answer ourselves. If you're weighing up whether social gaming is the right fit for you, our Responsible Gambling page has general guidance worth reading first, and our Terms and Conditions page covers how we operate this site.

Feedback shapes what we cover

This site exists because readers want a clear, honest comparison of sweepstakes casinos — including which ones tend to process redemptions faster and with fewer surprises. If you've had a good or bad experience with any of the operators we cover, telling us about it directly is one of the most useful things you can do. It doesn't replace verifying details with the operator, but it does help us flag changes worth investigating.